account manager

BUILD LASTING CUSTOMER RELATIONSHIPS

Carolina CoverTech is a leading manufacturer specializing in innovative fabric products. We pride ourselves on delivering high-quality solutions and exceptional customer service. Our team is dedicated to innovation, collaboration, and excellence. Our mission at Carolina CoverTech is To Make Life Better for our customers, team members, trade partners and the community in which we serve. We are currently seeking an experienced Account Manager to join our team.

Job Summary:

The Account Manager is the primary liaison between clients and internal teams, ensuring client needs are met with precision and efficiency. This role focuses on building long-term client relationships, providing accurate quoting and estimating, and driving strategic customer-focused initiatives that enhance operational efficiency and client satisfaction. The Account Manager will oversee customer relationships, handle inquiries, manage quoting processes, and supervise a Customer Service Representative responsible for order processing. This position reports to the Sales Director and collaborates with other department heads to align on strategic objectives.

Specific Job Duties:

Account Management:

• Build and maintain strong client relationships to understand and meet their needs

  effectively.

• Develop accurate quotes and estimates using provided tools, ensuring alignment

  with customer expectations.

• Evaluate margins and identify where pricing adjustments may be needed to meet

  company objectives using pricing analysis tools.

• Communicate customer requirements to internal teams, coordinating with product

  development when necessary.

Customer Support Activities:

• Proactively address customer inquiries related to product information, lead times,

  and technical specifications to ensure satisfaction.

• Supervise and support the Customer Service Representative to ensure timely and

  accurate order processing.

• Monitor order progress, proactively updating customers and resolving issues as

  needed.

• Express gratitude to customers for their business and ensure a positive customer

  experience.

Collaboration and Leadership:

• Work closely with sales, production, and operations teams to align customer needs

  with company capabilities.

• Participate in client meetings and internal discussions to advocate for customer

  needs and priorities.

• Proactively suggest innovative ideas and demonstrate curiosity to identify

  opportunities for process improvement.

Administrative and Reporting Duties:

• Maintain accurate records of customer interactions and transactions in the CRM

  system.

• Prepare reports on account status, customer feedback, and service levels to inform

  strategic decisions.

Qualifications: 

Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field preferred.

• 2-3 years of experience in account management, customer service, or sales

  support.

• Background in manufacturing or technical products is a plus.

Skills & Attributes:

• Demonstrated expertise in account management, organization, and relationship

  building.

• Exceptional verbal and written communication skills.

• Strong leadership and team management skills.

• Exceptional problem-solving abilities with a focus on detail, strategic thinking, and

  driving results.

• Proficient in Microsoft Office Suite, particularly Excel. Experience with CRM and ERP

  systems is a plus.

• Ability to build rapport and foster positive relationships with clients and internal

  teams.

• Excellent organizational skills and ability to task switch in a fast-paced environment.

• Professional demeanor with a positive and energetic attitude.

• Empathetic and patient, capable of handling challenging situations gracefully.

• Self-motivated and proactive in identifying client needs and opportunities.

• Team-oriented with strong collaboration skills.

• Strong work ethic and commitment to delivering exceptional service.

Compensation and Benefits:

• Competitive salary: $47,000 - $53,000 annually, based on experience.

• Simple IRA with company match after one year.

• Medical, dental, and vision insurance options after three months.

• Employer-paid life insurance and short-term disability coverage.

• Two weeks of paid vacation after three months, plus observed holidays including

  New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day,

  and Christmas Day.

• Annual profit-sharing bonus opportunities.